Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of furrypetmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
M***a –
Super cute and exactly what I was looking for. I gave it a 4star because just like other reviews it was a little challenging putting the cover on but now I know it won’t slid around. The stones on the cover don’t bother me, but I could see it bothering people who are a little more sensitive. The cover is not too big and not small. It’s the perfect size to hold!! I love it and I would buy it again!
A***e –
My husband put it on otherwise I don’t think I would have had the strength to do it
D***o –
My cat really likes being groomed with this comb, she usually gives me a hard time with other brushes and combs.
F***a –
Super happy with this purchase. I have a 2019 Jetta RLine with the D shaped wheel. I found this pretty hard to put on, really tight. It got a little frustration, but it does fit. If I can do it with acrylics on, anyone can lol. Once it is on, it fits really nice and snug.
D***r –
Almost a year later and still beautiful as ever. Definitely recommend!
W***e –
Easy to install. Fits perfect on my 2019 Toyota Highlander. Love it more than I thought I would.
A***x –
I love this cover! I get so many compliments on it. Doesn’t feel cheap at all which was something I was worried about. Feels and looks good quality. It shines so much when driving and adds a girly touch to your interior. I definitely recommend it. I have it on a 2019 Honda CR-V
V***e –
I love this steering wheel cover!!! This is absolutely gorgeous and so sparkly and shiny in the sun! It has no smell at all to it either.
O***e –
Got my steering wheel bling bling in two days, thanks prime! It is girly, glitzy when the light hits it, day and night!
M***m –
I wish we had known about this years ago. It makes combing our cat SO MUCH EASIER! She doesn’t particularly like to be combed/brushed, but with this comb, she allows us to use it for a longer time. Works very well for getting out those stubborn knots.
A***e –
Both my cars loves this! If I pick it up when my female cat is across the room, she runs and jumps on my lap begging to be combed. It seems fairly well made, but is completely plastic so time will tell on how it holds up. It combed through the matts that my male cat seems to get daily very nicely.
C***r –
Was very easy to install myself, no need for someone stronger to do for me. Looks amazing when viewing from the outside the car.
V***a –
Love it so pretty and very bling when the sun hits it.
W***r –
great quality!!! so appealing and chic
F***e –
Looks amazing, feels great while driving, nice grip and still easy to turn the wheel, I love it
N***y –
Gorgeous!! fits my Jetta perfectly! Rhinestones or embedded just right you won’t regret it bling comfort and I can recognize my car real easy.
M***e –
Great! My cat loves it and leaves his fur soft and shiny
J***s –
Cool! My cat got nervous the comb massager, and when I gently remove her hair she feel calm
E***a –
My 16 year old cat loves this comb. It is the best one I have found over the years. Recommend!!
R*** –
Oh my goodness! This works so, so well on my cats!! They love it, and I love that their coats look so healthy!!
L***e –
You can stroke either way, turn it around and it is light massager. My cat calms immediately with it.
C***A –
It’s a good comb , but it still doesn’t get the mats out of long haired cats . It’s good for short hair cats I’m sure . I still have to use my shed monster brush , and a regular comb .
N***a –
My cat usually doesn’t like a small flea comb but she really loves this one – it doesn’t pull too hard on her hair.
D***d –
It works as discribed but there’s a little hair that flies away.
B***h –
My cat is 9 years old and I have tried many brushes and combs over the years which he has not liked. If he does not like something he will not allow me to use it. This comb he loves it! He will even ask for me to use it.
S***h –
I was a little skeptical because the bristles are a bit farther apart than I would think needed to grab the hair. However, it works great and my kitties love it. It grabs and removes the loose hair wonderfully and I love the handle because on the traditional brush has a handle that sticks out and they always think its something to be afraid of. Love it.
C****e –
My cat really likes this comb & it helped remove a lot of loose hair & dander.
G***a –
I wasn’t impressed with this when it arrived But my cats love it! I thought the comb tines would be more rubbery but it’s plastic. However the plastic is not sharp as it is on some of the other combs I’ve purchased. I have a party pack of cats- ranging from 2 to 10 and when I start combing one they all come running.
J***m –
Doesn’t prick the cats, they love it and I love it too! Managed to comb alot of fur out, incredible!