Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of furrypetmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
J***h –
The idea is great and would be good for a smaller dog. My dog is way stronger than this toy’s suction power. It’s sturdy and he plays with it.
W***m –
My dog love this, but if I put it on the floor he can pull it right off of the floor. I recommend that if you have a big dog to put it up on something because it won’t last long on the floor. Small dogs you can put it wherever. Also if your dog is a chewer like mine watch them play with it just in case if they tear into it. And train them to not bite the suction cup.
A***a –
Bought this for my dog who loves chewing up his toys. He pretty much destroys every toy we’ve bought him within minutes of getting it. I had issues getting this to suction to our hardwood floors so I did put it on our glass door and we had some fun with it. He would play for a while, get bored, and frustrated but then would come back later for more! I worried about him pulling too hard on the glass door so we did find an area in our mudroom where it worked on the floor.
C***y –
My dog destroys and eats every toy I have gotten her. I was looking for a good toy that would withstand her destruction and I believe I have a winner it’s been easily over a week and she still can’t destroy it!!!
B***n –
I have a 2 yr. old Toy Poodle who chewed through the rope in about a week. I do not recommend this toy for “AGGRESSIVE” chewers! The ball is durable & the suction cup is GREAT! This just didn’t work for us.
L***y –
My dog loves this toy! I put treats inside the ball and it keeps my dog entertained through the day. There is a bell inside the ball that is THANKFULLY easily removable. The toy doesn’t squeak or make any other noises so it’s not annoying.
H***r –
Such a fun dog toy. My dog is very very energetic and needs lots of mental stimulation. This is a great toy because I can put a treat inside and she can chew on it and play with it for awhile. It has a little bell on the inside of the ball so it makes it sound every time she touches the ball. It was pretty easy to suction it down to my tile floors. This kind of rubber toy is also great for her teeth. It seems to be made really well.
S***h –
I have a dog who is fluffy and adorable, but is also a power-chewer and needs toys that are durable and won’t get destroyed in a day! So I bought this dog toy. It definitely helps to keep my dog busy for long periods of time. Once getting the item, I followed the instructions and opened the strip gap of dispensing ball to put dog kibble or treats inside. Then I stuck the suction cup on the floor (make sure the floor is clean), and let my dog go to town. When my dog plays with it, the food comes out, which is fun and rewarding for her. I like the fact that this toy is made of high qual
T***y –
With the Pandemic chaos, I’ve been working from home exclusively and thus have a ton of Skype meetings.
V***a –
At first, I was a little skeptical because of the other consultations, especially since our dog likes to break all the balls she gets her hands on. That’s why I’m pleasantly surprised that the toy still holds after a week. The suction cup is very strong. She got it every now and then, but it can be quickly attached to the floor. The ball is actually a bit thin, but it holds. We didn’t put any goodies in it. I think the ball wouldn’t have lasted long with ours.