SHIPPING
We are glad to bring our customers great value and service. That’s why we provide shipping from our warehouses in USA by Shippo using USPS, UPS, Fedex, etc.
SHIPPING TO OVER 200 COUNTRIES
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
CUSTOMS
We are not responsible for any custom, duty, tax fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom, duty, tax fees when they arrive to your country.
SHIPPING TIME
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|---|
| United States | 3-30 Business days |
| Canada, Europe | 7-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 15-30 Business days |
*This doesn’t include our 2-5 day processing time.
*Free 4-Day Delivery on select items.
*Pet Designer Beds – Shipping time 5 -15 days.
*Pet Designer Beds (backorders) – shipping time 2-4 weeks.
TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped but sometimes shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
