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Find answers to common questions about our products, shipping, returns
and more.
Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.
Shipping costs are calculated based on shipping method (air, sea or land) and product weight/volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website. You are protected when: The item you ordered did not arrive within the time promised by the seller. The item you received was not as described. The item you received that was assured to be genuine was fake.
To place an order, browse our products, add items to your cart, and proceed to checkout. You’ll need to provide delivery address and payment information. Once your order is confirmed, you’ll receive an order confirmation email with tracking details.
We offer a 30-day return policy for most items. Products must be in original condition with all packaging and accessories. Refunds are processed within 5-7 business days after we receive and inspect the returned item. Some items may have different return policies, so please check the product page for specifics.
Yes, we offer international shipping to most countries. Shipping costs and delivery times vary depending on your location. Please enter your country during checkout to see available shipping options and estimated delivery dates.
Once your order ships, you’ll receive an email with a tracking number. You can use this number on our website or the carrier’s website to track your package in real-time. You’ll also receive updates via email at key stages of delivery.
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, bank transfers, and other digital payment methods. All transactions are secured with SSL encryption to protect your information.
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Your trusted online pet supply store with premium products and expert customer service.
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