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Refund and Returns Policy

Your satisfaction is our top priority

Last Updated: December 2025
At Furry Pet Mart, we want every customer to have a positive shopping experience. This policy explains how returns, cancellations, and refunds work for our store.

1. Order Cancellation

  • Orders can be cancelled within 12 hours of placing the order, as long as the order has not yet been prepared for shipment. If the packaging or shipping process has already begun, the order may no longer be cancelled.

    To request a cancellation, please contact us through our Contact Us page.

2. Returns

  • If you are not satisfied with your purchase, you may request a return within 30 days of receiving your item.
  • To qualify for a return:
  • The item must be in its original, unused condition
  • The item must include all original packaging
  • Customers are responsible for return shipping costs, except in cases where the item is defective, damaged, or incorrect
  • Return instructions and return address will be provided after you submit a return request

3. Refunds

  • We issue refunds under the following conditions:
  • You received the wrong item
  • The item arrived damaged or defective (photo proof required)
  • You returned an unused item within the allowed return period (30 days)
  • Refunds are processed to the original payment method once the returned item is received and inspected.

4. Situations Where Refunds Cannot Be Issued

  • Refunds will not be issued if:
  • The product was damaged due to misuse after delivery
  • The product shows signs of use or is not in its original condition
  • The return request was submitted after the 30-day return window
  • Delivery delays occurred due to factors outside our control (customs, weather, carrier delays, etc.)

5. Delivery Delays

  • All orders are fulfilled from our own location or from our U.S. supplier partners. Delivery times vary by product and shipping method. We provide tracking updates whenever possible.

6. How to Request a Return or Refund

  • You can submit a return or refund request at any time by contacting us:

Email:

support@furrypetmart.com

Contact Details:

Address: 4781 N. CONGRESS AVE., #165, BOYNTON BEACH, FL 33462

Phone: 1-954-532-8906

We aim to respond to all inquiries within business hours.

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Operated by QUANTUM BRIDGE CAPITAL, LLC. Orders ship from Florida or trusted U.S. suppliers.

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